DEPARTMENTAL SYSTEMS ANALYST WITH APPLICATION/NETWORK SUPPORT
County of San Mateo
Location: Redwood City, California
Type: Full Time
Preferred Education: 4 Year Degree
Salary: $8,694 - $10,870/Month
DEPARTMENTAL SYSTEMS ANALYST
WITH APPLICATION/NETWORK SUPPORT
County of San Mateo
$8,694 - $10,870/Month
The Office of the Assessor-County Clerk-Recorder and Chief Elections Officer at the County of San Mateo is seeking highly qualified candidates for the position of Departmental Systems Analyst.
The Departmental Systems Analyst provides complex analytical support to the maintenance and/or modification of existing systems and to the development of new systems by serving as a liaison between system users and information technology staff, vendors, and service providers.
The Departmental Systems Analyst also:
Provides technical and analytical support and training to system users
Performs system administration functions to ensure security and effective operation
Provides local area network and /or server support and desktop support
Develops and maintains a variety of automated files, records, and databases
Prepares and distributes new procedures, training materials, and a variety of scheduled and ad hoc reports
Performs other related duties as required and/or assigned
Incumbents in the position of Departmental Systems Analyst (DSA) will have a general knowledge of both departmental and program operations and information system capabilities, which will enable effective interactions between technical and non-technical staff; the ability to explain and document the needs and requirements of each to the other; and the ability to participate in the development of systems that effectively support department and program operations. Because of the current needs of the department, this position may also provide support to departmental software applications and system operations, provide end-user support, and provide local area network and/or server support administration.
The Office of the Assessor-County Clerk-Recorder and Chief Elections Officer (ACRE) is involved in multiple technology initiatives aimed at replacing legacy systems, upgrading applications, and implementing new technologies. A major project undertaken by ACRE is the development of a new Assessor Property Assessment System (APAS) based on the Salesforce platform. A second major effort is the expansion of the ACRE award winning Environmental Systems Research Institute (Esri) project.
Duties may include, but are not limited to, the following:
Participate in the modification of existing systems and/or the implementation of new systems by developing, writing, and disseminating procedures that utilize new or changed system applications; and by evaluating system deadlines and modifications in response to operational, program, and/or regulatory changes.
Receive requests for assistance related to the use of department and/or program systems and software applications, determine the severity of the problem, and resolve or refer the issue to the appropriate personnel or vendor for resolution.
Participate in a variety of system user work groups to identify user needs and operational, programmatic, and/or regulatory changes affecting application requirements or other related issues.
Interact with vendors, outside agencies, auditors, and staff regarding requests for data or special reports.
Provide or arrange for the training of staff on the information systems used by the department and/or programs.
Request ad hoc reports.
Perform system administration functions including monitoring applications, adding and deleting users, modifying user profiles, re-setting passwords, and maintaining files.
Maintain a variety of departmental and/or program databases, files, and records; perform queries and generate reports on a scheduled and ad hoc basis.
Prepare and track requests to information technology staff, vendors, and/or service providers for routine system changes and reports.
Perform functional and non-functional testing on developed or configured solutions to ensure they meet the design specifications prior to end user testing; and secure appropriate sign-offs.
Lead or assist in the development of test scenarios/cases and scripts, including User Acceptance Testing (UAT).
Lead or assist in manual and automation testing per project/work timelines.
Evaluate specialized database software systems, tools, and vendor packages to determine the most effective product for departmental needs and priorities; consult with and oversee software and hardware vendors to solve product problems and/or create customized packages.
Perform related duties as assigned.
Due to variances in departmental sizes and staffing structures, incumbents in this classification may perform some technical support activities that could include, but are not limited to, the following:
Evaluate and test system upgrades.
Install, configure, maintain, troubleshoot, and upgrade department software applications and troubleshoot hardware and software related problems.
Evaluate new hardware and software products for use by department staff and provide expert advice to users on software applications.
Install and replace internal computer components such as memory, hard drives, sound devices, optical drives, disk or CD ROM drives, and communications cards
Perform related duties as assigned.
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or closely related field. Five years of responsible experience in a position that would provide knowledge of department-specific programs, processes and/or operations, including at least two years of experience in the planning, implementation, oversight and/or utilization of automated information systems and applications used to support departmental activities.